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  • Can I calculate the square footage from the room measurements you provide?
    The room measurements cover all of the main rooms in the house (i.e. bedrooms, bathrooms, living areas, etc.) and do not include closets, storage areas, hallways, or exterior spaces, so you would not have all of the data needed to calculate the square footage. If you need the square footage (and/or gross living area) of a property, we recommend adding a floor plan to your order.
  • How do I download a receipt for my taxes?
    https://support.aryeo.com/en/articles/6143104-download-order-invoice
  • When Do I Pay?
    An initial 10% deposit is collected when you place an order. The remaining balance is due when we deliver your order to you. You will be able to preview your finished media before paying the remaining balance.
  • Is the deposit refundable?
    If your order is canceled more than 24 hours prior to the start of the appointment, we will apply the deposit as a credit on your account towards future orders.
  • Why do I pay a deposit?
    The deposit serves to reserve our PhotoTech for your designated appointment time and is applied towards your final order total.
  • What if I need to reschedule?
    You can use the link in your confirmation email to reschedule an appointment up to 24 hours prior to the start time. If your appointment is less than 24 hours away, you’ll need to call, email, or text us to reschedule. In this event, the deposit is applied as a late rescheduling fee.
  • What if I need to cancel the appointment?
    You can use the link in your confirmation email to cancel the appointment up to 24 hours prior to the start time. If your appointment is less than 24 hours away, you’ll need to call, text, or email us to cancel.
  • Do you accept appointments on holidays?
    Our team observes all federal holidays. Appointment requests on a holiday will be considered on a case-by-case basis and additional fees may apply.
  • When will I get my photos?
    We deliver all media by the end of the next business day after your appointment. Videos, floor plans, and virtual staging can take a bit longer to edit and will be delivered a few hours later. Saturday appointments will be delivered on Monday.
  • What’s your current availability?
    8am-6pm, Monday through Saturday. We have a team of PhotoTechs ready to serve you and typically have next day availability for most of our services. While placing an order on our site, you’ll be able to see all of our available appointment times and select the one that works best for you and your clients. If you don't see a time that works for you, give us a call at 864-808-3008 or email info@n7th.com.
  • Are you available on the weekends?
    Our PhotoTechs are available for appointments on Saturdays and we’re closed on Sundays. All appointments completed on Saturday will be delivered on Monday morning.
  • What’s the difference between branded and unbranded sites?
    https://support.aryeo.com/en/articles/4499142-what-is-the-difference-between-branded-and-unbranded-links
  • Can you also send the photos to my assistant?
    Absolutely! Just give us the email address and we’ll send an invite to join your team in our system so they’ll automatically get notified when we deliver an order, can process payments on your behalf, and can also place orders for you!
  • How do I find the property measurements?
    https://www.loom.com/share/269ce9a35bab4906a537364d56fb9e0c
  • How do I change the contact info or branding on the property websites?
    https://support.aryeo.com/en/articles/6145094-updating-team-group-details
  • Do you have Supra access?
    Unfortunately, we still are not allowed to access Supra lockboxes. We will either need access to combo box or for someone to meet us at the property to let us in.
  • What if it’s raining during the appointment?
    Light rain does not affect our standard photography at all + our team of editors will swap out the sky so you’ll never know it was a grey day. We’re unable to fly the drone in any type of precipitation. In this case, we’ll reach out to you ASAP and ask if you prefer we remove the aerials from your order, reschedule the appointment, or come back out for a 2nd appointment (for an additional trip fee).
  • Do you offer same day processing or a rush option?
    Yes - priority editing is available for photos only, will be sent to editing ASAP after the appointment, and will be delivered to you late the same day. All other deliverables should be available within 24 hours of the appointment.
  • Can you just edit _____ out of or into the photo?
    Our standard editing process does not include any object removal or additions but we’re backed by an amazing team of editors who have fantastic skills! Object removal typically starts at $15/image and staging is typically $30/image. Extreme edits or retouching will be evaluated and priced on a case by case basis.
  • Lights! Camera! Action! - What happens during a shoot?
    When our PhotoTech arrives on site, he will complete a walkthrough of the property to make final preparations, such as turning on all lights and lamps, opening all blinds and curtains, and closing toilet lids. If more cleaning and set-up needs to be done and the property is not ready to be photographed, the appointment will need to be rescheduled.
  • Are there any flight restrictions for drone photos?
    All of our PhotoTechs are licensed by the FAA to fly and abide by FAA regulations, which do restrict drone flights near airports and certain buildings or locations. When possible, we will submit a request for clearance or an exemption in order to be able to deploy the drone over your listing. However, in some cases, we will simply not be allowed to fly and will remove the drone photos from your order.
  • How do I order a sign installation?
    A sign install can be included as an add-on to your media order, or ordered by itself on our Sign Order Form.
  • My listing is under contract. When will you pick up the sign?
    Congratulations! Just let us know when you need it picked up via email (info@n7th.com). Your sign will be picked up within a 2 day window (e.g., A sign pick-up requested for Tuesday would be picked up before Thursday).
  • I’ve ordered sign installation. How do I get my sign to you?
    We can either meet you somewhere to pick up the sign, you can drop it off at our office, or leave it at the property where it is to be installed. Email us at info@n7th.com.
  • What happens to my sign after it's picked up?
    We’ll store your signs and riders in one of our storage facilities and maintain an inventory of everything we store for you. No additional charge for sign storage! (Storing your signs with us is optional, but highly recommended)
  • When is the sign going to be installed?
    We can either set up the sign post during the photo appointment or schedule another day that works for you. We'll install the sign on the day requested, at whatever time fits best in our schedule.
  • How much do sign services cost?
    $49 for sign installations scheduled for the day of the photoshoot. $79 for sign installations scheduled for a day of your choosing. (i.e., a different date than the photoshoot.) Pick-up is included in the installation price.
  • Why do you charge extra for 36 photos?
    Every photo we deliver goes through an extensive process. It actually starts as three separate images at different exposures. The three photos are combined to give us an effect called HDR (High Dynamic Range), which allows us to get even exposures in the highlights as well as the shadows. We then have to correct lens distortions, color casts, straighten verticals, replace skies, remove lens flares and other edits. This can take 5-10 minutes per image.
  • What’s the difference in your video products?
    Our Showcase video is a 60 second highlight of the property. The Showcase Pro video is a 90 second walkthrough and includes your branding. The Luxe video is a custom product, typically 3+ minutes long, includes neighborhood amenities (when applicable), aerial video, and your branding.
  • I tried placing an order on your website but it said it was out of area. What does that mean?
    We’ve set up territories across the area to correspond to the locations of our PhotoTechs and the areas they service. If your listing is out of area, just give us a call, text, or email and we’ll work it into our schedule for a minimal trip fee.
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